Delete Your SmartMum Account
Request permanent deletion of your account and associated data
Account Deletion Request
If you wish to permanently delete your SmartMum account and all associated data, please follow the steps below. This action is irreversible and will permanently remove all your pregnancy tracking data, health records, and account information.
How to Request Account Deletion
Email Request
Send an email to our Data Protection Officer with the following information:
Email: info@smartmum.ai
Subject: Account Deletion Request
Include:
- Your registered email address
- Your full name as registered
- Phone number (if provided during registration)
- Confirmation that you understand deletion is permanent
What Data Will Be Deleted
When you request account deletion, the following data will be permanently removed:
Immediately Deleted
- Profile information and account credentials
- Pregnancy tracking data and milestones
- Health metrics and vital signs records
- Symptom logs and wellness data
- Baby kick counts and movement patterns
- Appointment schedules and reminders
- Educational content preferences
- Family member data (if added)
- Photos and media uploads
- App usage analytics tied to your account
Retained for Legal Compliance
- Basic transaction records (if applicable) - 7 years
- Support ticket communications - 3 years
- Fraud prevention logs - 2 years
- Legal compliance records - As required by law
- Anonymized analytics data (non-identifiable)
Data Deletion Timeline
Request Received
We confirm receipt of your deletion request within 24 hours
Identity Verification
We verify your identity to protect your account (1-2 business days)
Account Deletion
Your account and data are permanently deleted within 30 days
Confirmation
We send final confirmation once deletion is complete
Important Considerations
Before You Delete
- Download any important health data you want to keep
- Consider temporarily deactivating instead of permanent deletion
- Remember that this action cannot be undone
- You will lose access to all historical pregnancy data
Alternative: Account Deactivation
If you're unsure about permanent deletion, you can temporarily deactivate your account instead. This allows you to reactivate later while keeping your data safe.
Contact info@smartmum.ai for deactivation options.
Need Help?
If you have questions about account deletion or need assistance:
Data Protection Officer: info@smartmum.ai
General Support: info@smartmum.ai
Response Time: Within 48 hours for deletion requests